Privacy policy
Last updated: 19 May 2026
Haus of Loans is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy describes our current policies and practices in relation to the collection, handling, use, storage and disclosure of personal information.
This Privacy Policy also explains how we collect certain technical, device and website usage information, including online identifiers, through cookies, analytics tools and similar technologies when you visit our website or interact with our online services.
WHAT INFORMATION DO WE COLLECT AND HOW DO WE USE IT?
We will ask you for personal information when we assist you with your finance needs. Personal information may include sensitive information (including health information) and may include information you tell us about any vulnerability or personal circumstances relevant to your application or financial position.
The types of personal information we may collect include:
Name, address and contact details
Date of birth and identification documents
Employment and financial information
Credit-related information
Information relating to your assets, liabilities, income and expenses
Information provided during enquiries, applications or client communications
Technical information collected through website usage, including IP address, browser type, device information and website interaction data
We use the information you provide to advise about and assist with your credit needs. We only provide your information to the companies with whom you choose to deal and their related representatives, service providers or assessors as required to assist with your application.
In assisting with finance applications, we may collect or provide credit-related information to lenders, credit providers and credit reporting bodies as permitted by law.
We also use your information to:
Provide our services and ongoing support
Manage your relationship with us
Send requested product or service information
Conduct administration, invoicing and client surveys
Improve our services, systems and website functionality
Analyse website traffic and marketing performance
Comply with legal and regulatory obligations
We may communicate with you by phone, email, SMS or other electronic methods unless you advise us otherwise.
We may occasionally notify you about promotions, new services, special offers, events or articles we believe may be relevant or useful to you. If you would prefer not to receive marketing communications, you may unsubscribe or contact us at any time.
COOKIES, ANALYTICS AND THIRD-PARTY TECHNOLOGIES
Our website uses cookies and similar technologies to improve your browsing experience, analyse website traffic, understand visitor behaviour and support our marketing and website functionality.
Cookies
Cookies are small text files stored on your device when you visit a website. They help websites operate efficiently and provide website owners with information about how visitors use a site.
We may use:
Essential cookies required for website functionality
Performance and analytics cookies to measure website traffic and performance
Functional cookies to improve user experience
Third-party cookies associated with embedded content, advertising, social media integrations or analytics tools
Google Analytics and Google Tag Manager
We use Google Analytics and Google Tag Manager to collect information about how visitors use our website. This information may include:
IP address
Browser and device information
Operating system
Pages viewed and time spent on pages
Website interactions and navigation behaviour
Referral sources
Approximate geographic location
Marketing and campaign performance data
This information helps us improve website performance, user experience, services and marketing insights.
Google may process or store information on servers located outside Australia, including in the United States and other countries where Google or its service providers maintain infrastructure or operations.
You can learn more about how Google collects and processes data at:
https://policies.google.com/privacy
You can opt out of Google Analytics tracking by using the Google Analytics Opt-out Browser Add-on:
https://tools.google.com/dlpage/gaoptout
Third-Party Widgets and Embedded Services
Our website may include third-party widgets, integrations and embedded services, including Elfsight features, social media integrations and embedded content.
These services may collect technical information such as:
IP address
Device and browser information
Usage and interaction data
Cookies and online identifiers
These third parties may use cookies or similar technologies in accordance with their own privacy policies.
Further information about Elfsight’s privacy practices can be found at:
https://elfsight.com/privacy-policy/
Managing Cookies
Most web browsers allow you to manage, block or disable cookies through browser settings. Please note that disabling cookies may affect the functionality or performance of some parts of our website.
By continuing to use our website, you consent to the use of cookies and similar technologies as described in this Privacy Policy.
WHAT IF YOU DON’T PROVIDE SOME INFORMATION TO US?
If you do not provide us with complete or accurate information, we may not be able to properly assess, advise on or assist with your credit needs or applications.
HOW DO WE HOLD AND PROTECT YOUR INFORMATION?
We strive to maintain the reliability, accuracy, completeness and currency of the personal information we hold and to protect its privacy and security.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Your information may be stored electronically using secure cloud-based systems and technology platforms operated by us or our third-party service providers.
Some third-party providers may store or process information in overseas locations, including the United States and other countries where their infrastructure or support services are located. Where this occurs, we take reasonable steps to ensure appropriate privacy and security protections are maintained.
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, or as required to comply with legal, regulatory, professional or document retention obligations.
If we become aware of a data breach involving personal information that is likely to result in serious harm, we will comply with our obligations under the Notifiable Data Breaches scheme, including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) where required.
WILL WE DISCLOSE THE INFORMATION WE COLLECT TO ANYONE?
We do not sell, trade or rent your personal information to others.
We may disclose your information to:
Lenders, credit providers and product issuers
Credit reporting bodies
Our credit licensee and aggregator
Valuers, insurers and other third parties involved in your application
Contractors, service providers or technology providers who assist us in operating our business
Professional advisers, auditors or compliance providers
Related entities or potential purchasers in connection with a business sale, merger or restructure
Government, regulatory or law enforcement bodies where required or authorised by law
We take reasonable steps to ensure that third parties handling personal information on our behalf manage it in accordance with privacy obligations and applicable laws.
HOW CAN YOU CHECK, UPDATE OR CHANGE THE INFORMATION WE ARE HOLDING?
Upon receipt of your written request and sufficient information to identify you, we will provide access to the personal information we hold about you unless an exception under the Privacy Act applies.
We will also take reasonable steps to correct, amend or update personal information that is inaccurate, incomplete or out of date.
If you wish to access or correct your personal information, please contact:
Renee Robins
renee@hausofloans.com.au
We do not charge for receiving a request for access to personal information or for making corrections. However, in some circumstances, an administrative fee may apply for extensive access requests where permitted by law.
YOUR CONSENT
By asking us to assist with your credit needs, using our website, submitting information through our online forms or client portal, or otherwise interacting with us, you consent to the collection, use, storage and disclosure of your information as described in this Privacy Policy.
TELL US WHAT YOU THINK
We welcome your questions and comments regarding privacy and the handling of personal information.
If you have any concerns or complaints, please contact:
Renee Robins
renee@hausofloans.com.au
COMPLAINTS
Internal Dispute Resolution
If you have a complaint about how we have handled your personal information, please contact us in writing so we can attempt to resolve the matter promptly and fairly.
Please provide as much detail as possible regarding your concern, including any relevant supporting information.
You may contact:
Renee Robins
renee@hausofloans.com.au
When we receive a complaint, we will acknowledge the complaint and aim to resolve it within a reasonable timeframe.
If you are not satisfied with our response, you may be able to refer your complaint to the Office of the Australian Information Commissioner (OAIC).
Office of the Australian Information Commissioner
Website: https://www.oaic.gov.au
Phone: 1300 363 992